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Approximately how many questions do you get from customers a month?
per month
What is the average monthly salary of one customer service agent?
Approximately how long does it take for your service team to resolve a customer query?
14 minutes
How many tickets can your agents handle simultaneously, on average?
2 tickets

What are the key metrics at play here?

The cost per ticket figure is used to determine the quality of a business’s current customer care.

The support cost per order figure captures the overall efficiency of the sales process.

The number of inquiries per 100 orders illustrates the quality of your web’s UX or information architecture. Generally, the less inquiries you field, the better your UX.