CZC.cz
A robust customer care chatbot for a second biggest electronics retailer in the Czech Republic is solving wide range of customer's issues.
Customer care automation
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OUR SOLUTION
With this customer care bot, we learned that a dumb FAQ bot is simply not enough. After a cold reception of the first version, we redesigned the whole process and connected the bot with API’s to internal systems of CZC. As a result, today customers can solve everything from order status queries to cancellations of orders and solving complaints. Thereby we can declare 70% positive feedback.
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Benefits
Reducing the amount of recurrent questions of customer service department
Saving the work of approximately four people of the customer service
ACCOLADES/PRESS
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MEDIUM.CZ
"Chatbot pro CZC.cz odbavuje 2 tisíce dotazů týdně. Ušetří tak práci čtyř lidí na zákaznickém centru"