A robust customer service chatbot with a 90% understanding rate for the second biggest electronics retailer in the Czech Republic.

Customer service automation

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Unsatisfied with the performance of our initial FAQ product, we went back to the drawing board and redesigned the bot's entire system architecture. The final product was a robust customer service aid connected with APIs to the internal systems of CZC. Today, customers rely on the bot to solve order status queries, cancel orders, file complaints, and much more.

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Key Wins

Significantly reduced customer service department's costs

Absorbed the work load of approximately four full-time employees