Automated AI for CZC.cz
Prague • CZC.cz
Automated AI Assistant for e-commerce
CZC.cz's Customer Service Chatbot
A robust customer service chatbot with a 90% understanding rate for the second biggest electronics retailer in the Czech Republic.
80%
tickets resolved
89%
understanding rate
4FT
saved full time employees
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Challenge
The customer service department faced overwhelming volumes of repetitive inquiries, such as order status checks and product returns, consuming significant resources.
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Solution
We developed an AI-driven chatbot integrated into CZC.cz's systems via API, capable of managing a wide range of customer inquiries, including order status and product availability.
Answering queries
Automating Common Queries
Providing Order Information
Handling Return Requests
Accessing Real-time Data
Facilitating Order Modifications
Engaging in Small Talk
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Enhanced Customer Support Automation
Leveraging advanced AI, CZC's chatbot effectively manages customer inquiries, resolving order status, cancellations, and FAQs, thus optimizing customer interactions.
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Rapid and Personalized Interactions
Delivering immediate responses on order status, cancellations, and returns, the chatbot personalizes interactions for nearly half of the logged-in users, leading to higher efficiency and a 75% overall customer satisfaction rate.
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Operational Cost Reduction
The chatbot absorbs the workload equivalent to four full-time employees, significantly reducing costs and enhancing efficiency in the customer service department.
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Robust System Integration
Through extensive API connectivity, the chatbot accesses real-time data, enabling a 90% understanding rate of customer inquiries. Its powerful integration capabilities highlight wingbot.ai's strengths in providing an adaptable solution.
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High Understanding Rate
With a 90% understanding rate, the chatbot ensures accurate responses to customer inquiries, enhancing user satisfaction and reliability.
“Our Wingbot did the work of four full-time employees during the holiday season.”
Helena Maršíková
Ready to Take the Next Step With Us?