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Passionate about old books? Our chatbot Ernest for an online second hand bookshop can help customers with their orders and therefore can reduce the amount of calls to a customer service departement of this bookshop.
Customer care chatbot
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OUR SOLUTION
Ernest is trained for multiple tasks you might want from a customer care bot. With a connection to internal systems through API he can manage your orders. You can ask him about the status of your order or payment and also cancel the order. Ernest will also help you with submitting your complaint. Another part of Ernest is a database of FAQ's.
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Benefits
Managing customers orders without a need to contact a customer service line
Reducing the amount of recurrent questions of customer service department