Passionate about old books? Our chatbot Ernest for an online second hand bookshop can help customers
with their orders and therefore can reduce the amount of calls to a customer service departement of this
Ernest is trained for multiple tasks you might want from a customer care bot. With a connection to
internal systems through API he can manage your orders. You can ask him about the status of your order or
payment and also cancel the order. Ernest will also help you with submitting your complaint. Another part
of Ernest is a database of FAQ's.