Erste Group messaging architecture

Omnichannel message orchestration solution developed for Die Erste's virtual assistant, George.

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Challenge

DIE ERSTE GROUP struggled with routine inquiries related to tech support, policy explanations, and scheduling, consuming valuable IT and HR resources

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Solution

The result was George, Česká Spořitelna's famous virtual assistant. Using our masterbot architecture, we integrated multiple chatbots across functions into one unified assistant. George is a prime example of how conversational AI can blend brand personality with advanced system architecture

Rapid Issue Resolution

Seamless Human Integration

Omnichannel Communication

Scalability and Efficiency

Engaging Interactions

Intelligent Assistance

Managing High Demand

Omnichannel

integration

Secure

personalization

Multi-domain

conversations with human handover

Strong

user autentiauthentication

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Omnichannel Integration

Our messaging orchestration enables George, the virtual assistant, seamlessly operates across multiple channels, providing a unified customer experience and ensuring efficiency in customer support interactions.

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Enhanced User Support

George assists users with internet banking login issues, such as when they fail to receive verification SMS or enter incorrect credentials, helping resolve problems swiftly and connecting to live advisors if necessary.

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Intelligent System Integration

Utilizing advanced AI, George integrates multiple chatbots into a masterbot architecture, enabling Česká Spořitelna to enhance its customer service capabilities and scale effectively across different communication platforms.

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Effortless System Integration

Thanks to cutting-edge integration strategies, the AI solution harmoniously collaborates with TechCorp's existing systems. This synergy creates a robust, scalable platform, significantly boosting organizational efficiency.