Trh knih Customer Care Chatbot
Passionate about old books? Our chatbot Ernest for an online second hand bookshop can help customers with their orders and therefore can reduce the amount of calls to a customer service department of this bookshop.
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Challenge
Trh knih needed a way to manage frequent customer inquiries about orders and reduce the workload of their customer service department.
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Solution
Ernest is trained for multiple tasks you might want from a customer care bot. With a connection to internal systems through API he can manage your orders. You can ask him about the status of your order or payment and also cancel the order. Ernest will also help you with submitting your complaint. Another part of Ernest is a database of FAQ's.
Automated Order Tracking
FAQ Database
Complaint Submission Assistance
Real-Time API Integration
Call Volume Reduction
Managing
customers orders without a need to contact a customer service line
Reducing
the amount of recurrent questions of customer service department
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Order Management
Ernest assists with tracking orders, checking payment status, and even canceling orders.
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FAQ Automation
The chatbot handles repetitive customer inquiries by tapping into a comprehensive FAQ database.
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Reducing Support Calls
By managing routine tasks, Ernest reduces the need for customers to reach out to the support team, lightening the workload.
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Seamless API Integration
Ernest is fully integrated with Trh knih's internal systems, offering real-time information to customers.
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