DIE ERSTE GROUP & ČESKÁ SPOŘITELNA


We developed an omnichannel message orchestration solution for Die Erste's virtual assistant: George.


employee assistant | customer care automation


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"The messaging orchestration architecture from wingbot.ai
is the proven way to go for the whole Erste group."


Michal Řehák, Česká Spořitelna

OUR SOLUTION


This project pushes handling of multi-domain conversations in fintech to the limits. Our solution features omnichannel messaging with a smooth handover to human agents on Genesys platform. Using our masterbot architecture, we orchestrate a variety of chatbots, assembling the George virtual assistant. Combining conversation craftsmanship with top-notch system architecture, George is perhaps one of the best examples of what conversation AI has to offer.


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Benefits


  • Omnichannel integration:


    A single virtual assistant on multiple channels.


  • Multi-domain conversations with human handover:


    Enables unprecended scaling and integrations with CSPs.


ACCOLADES/PRESS


  • PENIZE.CZ


    "Chatbot České spořitelny už pomůže nejen s přihlášením"


  • MESEC.CZ


    "Česká spořitelna spustila v internetovém bankovnictví chatbota"