DIE ERSTE GROUP & ČESKÁ SPOŘITELNA


We developed an omnichannel message orchestration solution for Die Erste's virtual assistant, George.


employee assistant | customer care automation


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"The messaging orchestration architecture from Wingbot.ai
is the proven way to go for the whole Erste group."


Michal Řehák, Česká Spořitelna

OUR SOLUTION


We set out to create an intelligent multi-domain conversational system designed specially for a fintech giant, and the result was Česká Spořitelna's famous helper, George. Using our proprietary masterbot architecture, we coordinated the use of multiple chatbots across functions to create a single integrated virtual assistant. One of the best examples of what conversational AI can offer, George brings brand-enhancing personality to top-notch system architecture.


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Key wins


  • Omnichannel integration:


    A single virtual assistant on multiple channels.


  • Multi-domain conversations with human handover:


    Enables unprecended scaling and integrations with CSPs.


ACCOLADES/PRESS