IVA ASSISTANT
Prague • Škoda Auto a.s.
Automated AI Assistant for Employees
Škoda Auto's Smart Employee Assistant
A family of chatbots dedicated to keeping employees of the Czech Republic's largest car company satisfied and informed.
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Challenge
Employees faced a high volume of repetitive tasks, from password resets to HR inquiries, which consumed significant HR and IT resources.
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Solution
We developed a versatile AI assistant integrated into both chat and MS Teams, capable of handling a wide range of employee needs, from IT support to HR processes.
Answering queries
Automating Processes
Providing Daily Information
Handling Requests
Authenticating Employees
Sending Reminders
Solutions using Voicebot
Resetting Passwords
Over 35 000
chat sessions in 2020
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Significant Reduction in HR and IT Workloads
The B2E Assistant (IVA) reduces workplace friction by automating employee processes and handling queries via chat or MS Teams. It manages routine tasks, such as sending reminders for hardware replacements, allowing HR and IT to focus on strategic initiatives.
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Instant and Personalized Support
IVA offers real-time voice support for urgent incidents, ensuring swift intervention and resolution. By authenticating employees, it provides personalized interactions tailored to individual needs, enhancing both support efficiency and employee satisfaction.
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Lowered Operational Costs
Streamlined internal operations and task automation resulted in significantly reduced operational costs for Škoda Auto.
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Seamless Integration with Internal Systems
By harnessing the power of ChatGPT and hybrid AI, the B2E Assistant seamlessly integrates with ŠKODA AUTO systems through wingbot.ai. This advanced integration creates a robust and scalable solution, significantly enhancing organizational efficiency.
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Enhanced Employee Satisfaction
Beyond administrative tasks, the assistant enhances daily employee life by providing information such as meal options. This feature keeps employees informed and engaged, contributing to higher satisfaction and productivity.
“Wingbot.ai enabled us to easily automate various B2E processes on chat and even on voice. This Czech company offers a powerful AI which stands out in global competition.”
Ing. Filip Kulka
Ready to Take the Next Step With Us?