Vocalls Voice Assistant & Employee Feedback Automation
Prague • Vocalls
voice assistant | feedback and NPS gathering employee assistant
Vocalls Voice Assistant & Employee Feedback Automation
A voice assistant that simplifies customer service tasks and gathers valuable experience data.
⚔️
Challenge
Vocalls needed a solution to automate routine customer service calls and streamline the collection of feedback and NPS data, freeing up their team for more complex tasks.
🏹
Solution
We designed an elegant voice assistant to conduct customer calls on the business's behalf and collect critical data, from time of arrival to customer experience rating. Multi-domain integration enables users to engage with the Vocalls bot over both voice and text.
Automated Routine Calls
Multi-Domain Integration
NPS Data Collection
Business Process Optimization
Real-Time Customer Interaction
Optimization
automated phone calls, reducing staffing costs.
Multi-domain
users can engage with the bot over both voice and text.
🚀
Automated Voice Calls
The voice assistant handles routine calls, allowing the customer service team to focus on more complex, high-value tasks.
️️👨👩👧
Multi-Channel Engagement
Users can engage with the Vocalls bot through both voice and text, enhancing accessibility and flexibility.
📱
Streamlined Feedback Collection
The bot collects critical customer data, including experience feedback and NPS, improving service insights.
💼
Reduced Staffing Costs
Automating routine calls has helped reduce the need for additional staff, optimizing business operations and saving resources.
“Thanks to Voicebot, we are untying operators from the boring routine calls. Voicebot solves them for you and let you focus on more complex tasks.”
Artem Markevich, CEO
Ready to Take the Next Step With Us?