Product specification
AI
Hybrid AI
Custom ChatGPT
Skills
Order state
Delivery methods
Shop policies
Payment state
Payment methods
Smalltalk
Shipping state with tracking data
Change payment method
Product guide
Order cancellation
Change delivery
Category guide
Order returns
Shop contacts
Change order
Shop locations and opening hours
One-Click Customisation
Chatbot personality and tone of voice
Contacts strategy
Chat widget appearance
Human escalation strategy
Order cancellations strategy
Payment & shipping methods info customization
Order returns strategy
Store locations customisation
Human Escalation
Email ticket
Handover to SmartSupp live chat
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